Frequently Asked Questions
Shipping & Returns
US orders ship same day if received before noon ET or the following day if received later than noon ET. Standard shipping typically takes 3-4 days, and we also offer 2-day express shipping.
Once your order is shipped, you will receive tracking information via email or SMS. Occasionally, there may be a delay of a few hours between when the order is shipped and when you receive the tracking information.
All orders ship from either our East Coast or West Coast warehouses, depending on your location. Orders are shipped same day if received before noon ET; otherwise they are shipped the following day.
If you have any questions about your shipment, please email firstname.lastname@example.org.
We want you to be happy. If our products don’t satisfy you for any reason or arrived damaged, please contact us at email@example.com 30 days of receiving your order for a refund or replacement.
We accept returns of unused and unopened products within 30 days of receiving your order. Please contact us at firstname.lastname@example.org to arrange a return.
Yes! All our products are cruelty free and not tested on animals. Additionally, the palm oil used in our soaps is sustainably sourced from orangutan-safe producers. Learn more about our commitment to ethical & sustainable products.
We are not doctors and do not make any medical claims for our products. Skin is complicated, so we advise that you consult your doctor regarding the proper treatment and care of any skin condition.
Our gentlest formulations are our organic kids products. For this line, we enhanced the moisturizing and balancing power of goat milk with organic shea butter and aloe vera, along with organic fruit and flower extracts that help calm irritated skin. These products use certified organic raw materials and are free of sulfates, parabens, phthalates, drying alcohols, and petrochemicals.
Regardless of which cleanser you use, it is critical to moisturize your skin immediately after leaving the shower or bath. Goat milk-based lotions and creams are rich in fatty acids and nutrients that can help repair and maintain the skin barrier, making them excellent choices for your daily moisturizer.
All reviews prior to October 2021 are verified reviews from Goat Soap Australia's customers in Australia and New Zealand.